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Success Stories

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FOREST COACH LINES PTY LTD

 

"Compliance Council facilitated the implementation of a robust certified IMS system and we’ve been working closely with them for more than 3 years now. The knowledgeable team at Compliance Council offers customised and simplified processes that provide an excellent foundation to be able to develop and tailor a management system that provides ongoing value in all areas of the business. I’ve already recommended the great team at Compliance Council to my network and will continue to do so.”

Marissa Panzarino, Forest Coach Lines Pty Ltd

Office & HR Manager

The Client

Forest Coach Lines Pty Ltd is an Australian bus and coach operator in the northern suburbs of Sydney, New South Wales. Originally founded in 1930, Forest Coach Lines Pty Ltd has serviced the northern suburbs community for 90 years, making it one of Australia’s longest running transport companies and is now part of one of the largest international ground transport companies globally, ComfortDelGro Corporation.

Boasting a fleet of over 170 buses and coaches, Forest Coach Lines has developed one of Australia’s most innovative and presentable fleets; and with the development of the new Northern Beaches Hospital, the growth potential of Forest Coach Lines Pty Ltd is staggering with plans to boost its fleet by thirty per cent to cope with the greater demand for buses in the region.

 

The Challenge

 

Forest Coach Lines Pty Ltd sought to develop and implement an Integrated Management System that complied with ISO 9001:2015, ISO 14001:2015, and AS/NZS 4801:2001.

Upon reviewing several supplier companies, Forest Coach Lines Pty Ltd came to a decision that Compliance Council’s services were superior due to the easy-to-use templates, structure and activities which made us confident of agreement by all board members.

The Client Forest Coach Lines Pty Ltd

Our Solution

Compliance Council recommended our trademark eight step process. As part of the process, Compliance Council conducted implementation activities to increase the awareness of Management Systems and their processes to key stakeholders which included Forest Coach Lines Pty Ltd’s managers, supervisors, and employees.

Our solution
Certified

The Outcome

Forest Coach Lines Pty Ltd began their IMS certification journey in April 2016. The development and implementation of an Integrated Management System took no longer than two months, with the achievement of certification in June 2016.

Since then, Compliance Council have been assisting them on a retainer basis with maintaining the certification by conducting quarterly audits and facilitating annual management review meetings.

This collaboration provided a strong foundation for Forest Coach Lines to streamline their internal process.

The systems documents Compliance Council provides can be easily maintained and remains agile in the current environment, developing over time and being further and further tailored to client needs as it adapts and changes throughout regular reviews.