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Success Stories

S & M Riverina

Scooters & Mobility Riverina

 

“Compliance Council, and Wanda in particular helped us navigate our way through the daunting NDIS verification process.

The templates gave a solid foundation to work on, and this coupled with Compliance Council’s assistance and engagement with our company, was a very easy process to follow.

Wanda’s approach was professional, and her service was customized to our requirements. She made the process so much easier.

Money well spent.

With more stores under our belt, we are looking to implement wider management systems. We continue to work with Compliance Council and we would definitely recommend them to any organisation seeking NDIS verification.”

David Koren

Financial Controller & Governance Manager, Scooters & Mobility Riverina

The Client

Scooters & Mobility Riverina are a family owned business, who provides Assistive Technology equipment in the Riverina area and delivers high quality, relevant and market ready mobility equipment to their customers. Knowledgeable Team Members assist clients in an inviting and accessible environment, providing a one stop mobility shop for all mobility requirements.


 

The Challenge

 

Although procedures were in place that supported service delivery and business growth, a formalised, documented suite of policies and procedures had yet to be embedded throughout the organisation.

 

To ensure continued growth, success and conformity to the NDIS Practice Standards, policies and procedures were needed to be developed and implemented.

 

The Client Scooters & Mobility Riverina

Project Type Certification Success Story

Our Solution

Compliance Council recommended our trademark process, which included:

  • Gap Analysis of the current policies against the NDIS Commission’s practice standards
  • Document templates which include: Incident and Complaints Management, Insurance details, Safety hazards & risks, Training & Competency, Monitoring schedule and a Risk matrix
  • Collaborative workshops to ensure policies and documents align to the business

 

Compliance Council found the team at Scooters & Mobility Riverina to be very engaging and keen to improve their processes and procedures.

 

 

Our Solution
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The Outcome

By achieving the NDIS verification, Scooters and Mobility Riverina are able to demonstrate that the business has systems in place, which supports the business’s operations, giving confidence to key clients and stakeholders.